Policies

Privacy Policy
Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect

This notice applies to all information collected or submitted on any Drake Books & Media website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are as follows:

Online Orders;
Name
Address
Email address
Phone number

Additional Information for our Online Business Customers;
Business Name
Fax
Business Type
Job Title
Federal Tax ID Number
State Tax ID Number
Business Website URL

Newsletters:
Email Address


The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or when required by law.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use non-identifying and aggregate information to better design our website and to be used by our sales and marketing departments. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


About the Emails We Send

We use a third-party email service, MailChimp, to send our email newsletters. While you will receive transactional emails from us regarding the status of orders you place, no marketing email will ever be sent to you without your express and deliberate opt-in to our email lists. Any information you provide us, such as your email address, to contact you through MailChimp will be used only for that purpose. MailChimp also complies with any and all regulations designed to protect user data.

If ever you decide to opt-out of receiving marketing materials from us, there are links included in every email that is sent to enable you to remove yourself from our list(s).


Using Credit Cards

To pay for your order, you have the option to use a credit card. We use a third-party credit card collection and processing service. At no time is your credit card information stored on our servers. We cannot see your credit card number at all other than the last 4 digits as reported by this service for verification purposes.


Shipping Policy
Applies to all purchases


All items ship via USPS or FedEx to United States residences only.

All orders will be shipped within 3 business days. Delivery time is 1-10 business days.

You will receive an order confirmation email containing a tracking number. If you don't see a confirmation email after placing your order, please check your Junk/Spam folder.

Once your order has shipped, please use the Tracking and tracking number provided to monitor the delivery status.


Returns Policy
Applies to all purchases.


Returns are accepted with receipt for in-store credit only. Exchanges can be made on clothing.

Buyer must return merchandise in the same condition as it arrived within 30 days in order to receive full credit.

Buyer pays return shipping cost.


Orders & Payment

We accept PayPal, Visa, Mastercard, Discover, money orders, and cash.

We do not accept personal checks.

If you overpay, your account will be credited


Terms of Use

By using this site, you are agreeing to our policies.